Pre-Order Refund/ Cancellation Terms
Pre-orders require us to commit to production with our manufacturers that is non-cancellable. If you place a pre-order, a minimum deposit of total guide price required is non-refundable, should you choose to cancel. If you have paid in full then you will be refunded less 15% of the total.
if you cancel within 14 days of placing an order then you will recieve a full refund. Estimated time of arrival [ETA] can vary and are not a guaranteed arrival date. We list the date prior to production, but delays can and at times do happen. We cannot cancel your pre-order, even if delays are substantial, so please take this into account when ordering. We regularly update the product listing with the latest ETA. Keep an eye on the listings after you order to see when your product is due to arrive.
Please note, postage fees can also vary depending on the size of the product, type of shipping and number of boxes required. We suggest you pre-order each item individually so that each pre-order's postage is paid separately and can ship as it comes into stock.